Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Certain types of items are not refundable. If they have been used or any contents removed you may not receive a refund for them. As well, for sanitary reasons, glass may not be refunded.
Additional non-returnable items:
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, we do not control time after we submit the refund, it may have to go through several channels before reaching your bank account again.
Late or missing refunds (if beyond 2 weeks from when we issued and you received confirmation of the refund)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale Items will be refunded at the sale price, minus shipping and taxes.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, or another, send us an email at email@example.com and we'll take care of you.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
All Packages come with prepaid return labels, simple write RETURN on it and it will be sent back to us.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For any other questions or support on our refund policy, please email us at: firstname.lastname@example.org open up the live chat on our website, or give us a call: 1-844-LIT-PACT
Please Return to:
1401 SW 20th St #03
Miami FL, 33145